Delhi first city to introduce "Faceless Services": Arvind Kejriwal
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New Delhi: On Thursday, Arvind Kejriwal Delhi Chief Minister said that Delhi was the first city in the country to introduce the 'faceless services' concept. Other states have taken a hint from it and are launching similar initiatives.
The Department of Transportation's faceless services envisage providing contactless, queue-free and seamless services to applicants who apply online and will get the work completed without having the need to visit its offices.
Mr Kejriwal spoke about several initiatives introduced by his government while inspecting an automated track at Sarai Kale Khan in Delhi.
"Last year in February, we undertook a pilot project on the 'faceless services' plan. Then in August, we introduced it in a full-fledged way. After many months, I have come to see how is the feedback," he said.
He added that under this 'faceless services' scheme, people can complete their work without having to be physically be present in the offices and therefore will not need to take leave from their jobs, according to NDTV.
"Today, I saw that almost all the counters here are empty. Few people are here but they have mostly come for some inquiry. Earlier, there would be 1,500-2000 people here standing in queues," he said.
He claimed that the first city to introduce such an idea was the national capital and now other states like Karnataka have followed its example.
The CM said that their government is an honest one that has wiped out corruption and made things transparent.