ECI launches ‘Book-a-Call with BLO’ feature for voter grievance
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New Delhi: The Election Commission of India (ECI) has enhanced its citizen engagement and grievance redressal system by activating the National Voter Helpline and introducing a new feature, ‘Book-a-Call with BLO’ to help voters quickly and transparently resolve election-related queries.
According to the ECI, citizens can now contact the National Contact Centre (NCC) by dialling the toll-free number 1800-11-1950, operational daily from 8:00 a.m. to 8:00 p.m.. Trained executives will handle the calls, assisting voters with electoral roll information, registration issues, and other election-related services.
To ensure localised and timely grievance redressal, the Commission has directed all States, Union Territories, and Districts to establish their respective State Contact Centres (SCCs) and District Contact Centres (DCCs).
“ECI has issued instructions to each State/UT and District to set up its own SCC and DCC to ensure timely and localized responses. These centres operate during office hours on all working days throughout the year, assisting in the regional languages of the State/UT,” the poll panel said in its press note.
All complaints and queries received will be recorded and tracked through the National Grievance Service Portal (NGSP 2.0) to maintain transparency and accountability in the handling process.
The newly launched ‘Book-a-Call with BLO’ feature, available on the ECINET platform, enables citizens to directly contact their respective Booth Level Officers (BLOs) for assistance.
The ECI has also instructed all Chief Electoral Officers (CEOs), District Election Officers (DEOs), and Electoral Registration Officers (EROs) to regularly monitor the requests and ensure their disposal within 48 hours.
“These facilities are in addition to the existing mechanisms for addressing election-related grievances. Citizens can also send an email to complaints@eci.gov.in,” the Commission noted.
The ECI urged voters to make full use of these services, calling them part of its ongoing efforts to make the electoral process more citizen-centric, efficient, and transparent.
With IANS inputs