Digital payments, food, grocery delivery are Indians' top smartphone demands
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New Delhi: Research released on Friday revealed that the average smartphone user in India currently uses seven different applications, with digital payments, food delivery, and grocery delivery ranking highest on the list of favoured services.
As per the CyberMedia Research (CMR) survey, Indian consumers have made convenience their top priority, which has led to an increase in the usage of mobile applications.
"Consumers demand a trifecta: credibility, reliability, and convenience in every purchase,” said Prabhu Ram, Head-Industry Intelligence Group at CMR.
The 'Alpha Brands' have arrived on the basis of their performance across major components, including the brand's users, key decision makers, Net promoter score (NPS) score, level of satisfaction and the overall brand trust quotient.
"Convenience coupled with trust is not just a winning formula; it's the lifeline of modern businesses," said Sugandha Srivastava, Senior Manager-Industry Consulting Group at CMR.
"Mobile app-based brands have rewritten the narrative, reshaping how consumers perceive and interact with products and services,” Srivastava added.
Among the OTT players, Amazon Prime Video is the clear leader, followed by Disney Hotstar at a distant second position. In terms of advocacy, Amazon Prime Video (65 per cent) consumers are ahead in advocating for the brand than Disney Hotstar (37 per cent), the report mentioned. Amazon Fresh is leading the charge in terms of both satisfaction (36 per cent) and advocacy (60 per cent) among consumers followed by Blinkit in terms of satisfaction (19 per cent) and advocacy (53 per cent), it added.
With inputs from IANS