TRAI blacklists 374 entities, acts against 1.24 lakh resources over spam calls
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New Delhi: The Telecom Regulatory Authority of India (TRAI) took action against more than 1.24 lakh telecom resources and blacklisted 374 entities for violating unsolicited commercial communication (UCC) regulations during July-September 2026, as part of its efforts to tackle spam calls and messages.
According to TRAI's quarterly report for the second quarter of 2026-27, outgoing services were suspended for 15 days for 1,10,325 telecom resources following first-time violations. Another 13,777 resources were disconnected for one year due to repeated violations.
The regulator also blocked 3,725 SMS headers and barred 374 senders from accessing fresh telecom resources for 12 months.
During the three-month period, TRAI received 15.29 lakh complaints about unwanted commercial communications, of which 7.23 lakh were considered actionable. The TRAI DND App accounted for 14.21 lakh complaints, representing 92.9 per cent of the total.
Telecom operators' artificial intelligence-based systems identified 19.9 billion incoming calls and messages as suspected spam, including 18.28 billion calls and 1.62 billion SMSes.
Meanwhile, more than 45.9 lakh warning alerts were issued to suspected spam senders, while 9,977 entities were disconnected for failing electronic KYC verification.
As of September 30, around 22.449 crore subscribers had registered their communication preferences under the Do Not Disturb (DND) registry, accounting for 16.64 per cent of India's total subscriber base of 134.9 crore.
TRAI also continued public awareness campaigns to encourage consumers to report unsolicited communications and use its DND services.