Dubai Municipality successfully resolves over 500,000 calls in first half of 2024
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In the first half of 2024, the Dubai Municipality call centre efficiently managed over 500,000 calls, reflecting its dedication to providing top-notch services for the well-being and quality of life of Dubai residents. The Municipality highlighted this achievement on its social media handle, underscoring its commitment to resolving each inquiry within the specified time frame.
The call centre received a total of 326,958 phone calls, 129,381 interactions through the virtual assistant and 28,064 emails. Additionally, there were 45,061 digital system reports and 16,641 automated responses. The Municipality also handled 419 live broadcasts and facilitated 598 exchanges on social media platforms.
Dubai Municipality offers a wide range of services, including advertising permits, agriculture and irrigation, animal health and welfare, building and construction, conformity and standardisation certificates, consumer products, drainage services, environmental services, food products, land allocation and planning, leasing properties and spaces, public health pest control, public health and safety, public parks and recreational facilities and waste management. The efficient handling of these services via the call centre highlights the Municipality's role in ensuring a high standard of living for the city's residents.