Man orders on Flipkart Sony TV worth ₹1 Lakh, gets Thomson TV
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New Delhi: A man is struggling with the wrong TV he received for the one he excitedly ordered on Flipkart days ago.
Aryan wrote on X that he was waiting for Sony TV worth ₹ 1 lakh when he received a Thomson TV, according to NDTV.
He had it all planned well ahead to buy a Sony TV at online retailer’s Big Billion Days sale and watch ICC Men's ODI World Cup.
It all fell through when the TV he ordered turned out to be a low-priced one by another brand, it is reported.
Aryan narrated his helplessness on X, catching wide attention with many coming out to comfort him.
‘'I had purchased a Sony tv from @Flipkart on 7th Oct, delivered on 10th Oct and sony installation guy came on 11th Oct, he unboxed the tv himself and we were shocked to see a Thomson tv Inside Sony box too with no accessories like stand, remote, etc,’ he reportedly wrote.
Sharing picture of unboxing, he said the problem has not been solved even two weeks after he complained.
When he reached out, Flipkart customer care asked him to upload image of the TV which he did, and ended up uploading two or three times more as he was asked.
‘Firstly they gave me a resolution date of the 24th Oct but on the 20th they first showed it as resolved and then extended the date to the 1st of Nov. Today also they showed me that the issue is resolved but even my return request has not been processed. I have been waiting for BBD to buy a TV so I can watch the World Cup on a good big screen but this service from FK has pushed me into stress which is really unbearable. Plz help,’ he wrote.
As the X post went viral, Flipkart responded: '’Our deepest apologies for your experience with the return request. We want to sort this out for you. Please drop us a DM with your order details so that they remain confidential here.’
Many users shared similar experiences on X with one saying, ‘ Feel for you bro. I will never buy expensive or big electronics from Flipkart ever. I had a bad experience with a phone that I ordered. But phones are still manageable. Anything bigger will be a nightmare to handle. I would rather buy it from a store nearby.’