Grand Mosque introduces cloud-based system to handle visitor inquiries
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A new cloud-based call system has been introduced at the Grand Mosque in Makkah to handle visitor inquiries, aimed at improving access to religious guidance.
Sheikh Dr Abdulrahman Al Sudais, head of the Presidency of Religious Affairs at the Grand Mosque and the Prophet’s Mosque, said the platform is part of efforts to expand digital services and improve the quality of support for worshippers.
The system routes calls directly to scholars on their personal phones, removing the need for them to remain at fixed locations. Officials say this will ease congestion within the mosque and allow quicker responses to questions.
Calls are managed through an automated distribution system that directs inquiries to the appropriate scholar or office, ensuring faster handling and accurate responses. The platform also allows call transfers within departments handling religious queries.
The service operates through a unified number, 8001222100, and runs around the clock. It automatically connects callers to the nearest available scholar, reducing waiting time.
Officials said the system includes call recording and performance tracking through periodic reports to maintain service standards and improve efficiency.
It is designed mainly for Umrah and Hajj pilgrims as well as visitors to the Grand Mosque, helping them reach scholars more easily while supporting religious awareness.
The new platform will operate alongside the existing free telephone service to ensure wider access and faster response for a larger number of users.