The government has implemented an "open door" policy, following His Highness the Amir Sheikh Meshal Al-Ahmad Al-Jaber Al-Sabah guidelines to improve public services and strengthen trust between state officials and citizens.
The citizens can now request meetings with top officials through the government "Tawasul System" available on the smart service "Sahel." This move eliminates physical bureaucratic barriers. The cabinet emphasized the necessity of this approach during a session on May 19, encouraging citizens to address their transactions directly with ministries and other government authorities.
The digital service aims to enhance transparency and confidence between the public and the government by allowing citizens to present queries and complaints quickly. Amer Al-Ajmi, head of the local affairs sector and government spokesperson, said in a statement that this policy aligns with directives from the Amir, the Crown Prince Sheikh Sabah Khaled Al-Hamad Al-Sabah and Prime Minister Sheikh Ahmad Al-Abdullah Al-Ahmad Al-Sabah.
Al-Ajmi highlighted that the government's goal is to build confidence with the public by providing a transparent medium to facilitate and expedite the resolution of various issues. The smart service, available for all utilities and public services ministries, aims to reduce red tape.
Citizens can request meetings with ministers, deputies or undersecretaries, with each department setting the terms and duration of these meetings. Several ministries have already announced their accessibility via the online service and numerous ministers have instructed their departments to address the obstacles citizens face when processing transactions.