New Delhi: Minister Jyotiraditya Scindia, the Union Civil Aviation assured netizens that he will look into a new rule introduced by domestic carrier SpiceJet, where is charged passengers to issue boarding passes at the check-in counters.
Scindia's assurance came following a tweet by a passenger where he alleged the airline of charging extra for generating a boarding pass.
"new rule of SpiceJet. If you wish to get a boarding card at the check in counter, you need to pay extra. This is like telling a customer In a restaurant that if you want eat in a plate, you will be charged. Wonder what's consumer forum doing!@flyspicejet." a passenger Dr. Neeti Shikha tweeted.
Shikha added how can an airline charge a consumer extra for a ticket that one has already paid for.
Recently, Scindia had taken cognisance of another airport incident where he had said that he will investigate the alleged mistreatment by an IndiGo staff on a specially-abled child at the Ranchi airport.
On May 7, an IndiGo manager reportedly did not allow a specially-abled child to board a flight.
Meanwhile, Directorate General of Civil Aviation (DGCA) sought a report from IndiGo over the incident.
With inputs from IANS